Amazon Connect

Amazon Connect Pay as you go Model the pros and Cons

Have you looked at Amazon Connect ?  Sounds amazing but as a telecom provider we see several flaws in the do it yourself platform

  • Cost – It appears at first that the cost is low but then you realize as you use it more the cost rises quickly
  • You do not have on-site installers to help configure your onsite needs

Amazon Connect Reviews

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Amazon Connect’s self-service graphical interface makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. The service also makes it possible to design contact flows that adapt the caller experience, changing based on information retrieved by Amazon Connect from AWS services, like Amazon Redshift, or third-party systems, like CRM or analytics solutions. You can also build natural language contact flows using Amazon Lex, an AI service that has the same automatic speech recognition (ASR) technology and natural language understanding (NLU) that powers Amazon Alexa.” ~ Amazon

Again it is a self Service application what we have found is no matter how graphical the configuration and operation of a business phone system is key to getting the most out of it.  If pricing is driving your model consider providers like and  leading innovators of service.



  • Pricey when used often
  • No On-site Support
  • Do It yourself limits functionality often provided by telecom equipment


The other question with its tie to Alexa the question is this more of a home product and a new way to have a new home telephone service?

It could make having a home phone line more interesting again but for a robust feature rich business VOIP system major carriers with installation experience are often better.



Amazon Connect Reviews



Article by SPalcher of TelcomPBX


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March 29, 2017