Is RingCentral a good company?

When we begin to explore our phone system upgrade options, we ask a lot of questions which often lead to many more. Here is one that comes up frequently.

is RingCentral a Good Company?

If you’re wondering, is RingCentral a good company? You’re not alone.
Thousands of businesses ask the same question before signing a new phone system contract.

The answer isn’t simple.
But if you’re looking for insight, real users and reviews offer clues.

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Mixed Feedback from Real Users

On Reddit, one user wrote,

“RingCentral compared to our prior Cloud Phone System? It’s not really any better.”

They went on to say the Yealink phones were reliable, but complained the apps are weak and the admin portal crashes often.

Another user vented:

“Their contract renewal and cancellation practices should be illegal.”

One more wrote simply:

“I’m so sick of the hassles with RingCentral.”

Still, others offered praise.

“We have over 100 sales professionals using it, and I have no complaints,” said a different user.

So, is RingCentral a good company?
It depends on who you ask—and what you need.

RingCentral Is BBB Accredited

At the time of this article, RingCentral is a BBB Accredited Business.
This means the Better Business Bureau recognizes them as meeting standards of trust and accountability.

That doesn’t mean RingCentral is perfect.
But it shows the company takes complaints seriously and attempts to resolve issues.

RingCentral Ratings and Performance

GetVoIP.com, a popular review site for phone systems, gives RingCentral a 3.9 out of 5 stars.
That’s above average, but not flawless.

Many users love RingCentral’s feature set:

Mobile and desktop apps
CRM integrations
Auto attendants and call routing
SMS and video tools

But those same users also report frequent issues with:

Admin portal bugs
API outages
Confusing billing
Hard-to-cancel contracts

The key takeaway?
RingCentral is feature-rich, but not always user-friendly.

All Cloud Providers Have Issues

It’s important to remember that every phone provider has problems.
Even your current carrier likely has dropped calls or billing frustrations.

So, when asking is RingCentral a good company, you must also ask:
Are they trying to solve those challenges?

The answer seems to be: Yes, in most cases.

Their customer service is responsive, even if a bit slow.
Their documentation is extensive.
Their platform is always evolving.

Who Is RingCentral Best For?

RingCentral may be a good company for:
✅ Teams with 20+ employees
✅ Sales organizations that rely on CRM tools
✅ Businesses needing video, messaging, and voice in one place

It may not be ideal for:
❌ Offices that prefer desk phones with easy line buttons
❌ Small businesses who need fast, local support
❌ Teams that hate tech learning curves

Should You Choose RingCentral?

So, is RingCentral a good company?
Yes—for the right business.

Their tools are powerful.
Their name is respected.
But their system is not the easiest to use, and some users experience real frustration.

If you’re switching from another VoIP system or upgrading from a Nortel or Avaya system, take your time.
Test-drive the platform.
Read the fine print on contracts.

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