Toshiba Phone Systems the End has arrived Options for support
Manufacturers support has ended however A.B.S still supports the Toshiba Phone System what you need to know about END-of-Life Toshiba Phone Systems. The Toshiba Phone System was a well-made Line Telephone System however Toshiba corporation stopped manufacturing it in 2015.
Who Supports Toshiba Phone Systems?
Atlantic Business Systems has taken over support in (37) States
Toshiba Phone Repair | Upgrades | System Installations
For Toshiba Phone Support
We are an Atlantic Business System Partner
Locally & Nationally
Can you still get Line Telephone Systems? | Can you still get Replacement Phones?
What happened to Toshiba Phone System
Toshiba Phone System out of business: What You Need to Know Before October 31, 2021
As the end of October 2021 approaches, Southern California businesses that are still using Toshiba phone systems need to be aware of the looming end-of-life date. After October 31, 2021, support for Toshiba phone systems will come to a complete halt, leaving businesses that continue to use them vulnerable to a host of potential issues.
This post shall provide you with essential information on the Toshiba phone system phaseout, including why it’s happening, what it means for your business, and your options for moving forward.
Toshiba Phone System Phaseout Started in 2016 and Ends in 2021
Before we delve into the details of what you need to know about the end-of-life for Toshiba phone systems, it’s important to understand the background of the situation.
In 2017, a competitor of Toshiba, a manufacturer called Mitel acquired Toshiba Phones and continued to offer and support Toshiba phone systems equipment, specifically the IPedge and Strata CIX models. However, in 2018, Mitel announced that they would be phasing out these platforms. The phaseout began with the discontinuation of hardware sales, although handsets and parts have still been available through Mitel partners such as Accent.
Toshiba Phone System Parts and Toshiba Phones
Therefore, there are NO NEW PARTS or Components available. However, Telephone System Supply has an inventory of Toshiba Phone System Parts, and Toshiba Phones that are used or Refurbished.
You can reach Telephone System Supply at 877-926-0151
October 31, 2020, marked the deadline for purchasing licenses for Toshiba phone systems, and after October 31, 2021, Mitel’s support for these systems will end forever.
Where We Are Now: No More Licensing
The October 2020 deadline was significant because every phone number used in a Toshiba phone system requires its own license. Licenses are only available through Mitel, and Mitel has to install them.
As of now, the stock of licenses a business has is static. This means that if an organization needs to add employees in the future, they can’t give them a phone line. Even if the hardware is available, it can’t be used without a license.
Your Decision: Replace Now or Delay?
As a business using a Toshiba phone system, you have two options to consider as the system approaches end-of-life: keep maintaining it or replace it with a like Phone System?
Two Phone System Options:
Line Telephone Systems – These are systems that use Carrier Phone Lines, (example: Line 1, Line 2, Line 3, Line 4) and you could easily place a call on HOLD and Hand that call off to another phone on the system. ( Cloud Phone Systems do not use HOLD – They transfer)
Hybrid Phone Systems – These are a specialty Cloud that is designed to replicate Line Phone Systems as much as possible and sometimes have a Phone Hub onsite to control phones. Hybrids allow more Phones to ring onsite that just 2 to 3 phones, and allow you to have buttons to display whose on a call. They also use a feature called “Shared Hold” that allows you to place a call on hold and hand it off easily like with a line phone system.
These two options are most like your Toshiba Phone System and can be acquired from Atlantic Business Systems.
Option 1 – Stick It Out Until October 31, 2021
There could be reasons why a business wants to delay replacing its phone system. For example, the organization may be allocating resources in a different direction, or they may be anticipating an acquisition or merger that will change their situation.
However, businesses should keep in mind that after the October 31, 2021, end-of-support date, support by their phone system vendor becomes a matter of “best effort.” If something breaks, they may be able to get an aftermarket part, but no one can promise reliability anymore.
Down Time will matter
Additionally, if a system has a major issue, it can’t be replaced overnight. Figuring out a workaround while going through the planning process for replacing the phone system could cost money and create confusion that will frustrate employees and customers alike.
Option 2 – Replace Your Phone System
The thought of replacing a phone system may cause a business to groan. There will be costs and disruption in the transition.
However, on the bright side, there are tons of benefits that a new phone system can bring to an organization. Modern phone systems have capabilities that can help employees be more productive. When employees have the communication tools they need to better serve customers, the customer experience will improve too.
There are NOW more Phone System Types than Ever!
Line Phone Systems – Hybrid Phone Systems – Cloud Phone Systems
IP PBX Phone Systems – Internet Phone Systems
- Note: Some systems won’t run on the traditional phone line that older Toshibas used routinely for the phones. IP Phones require data cabling. Consult the Atlantic Business Systems support department to determine which you are using.
If a business is like a lot of others right now, they’re looking for ways to optimize its remote workforce. Integrating voice communications into the other software that employees use every day can help improve and streamline operations.
Ultimately, whether a business chooses to stick it out until October 31, 2021, or replace its Toshiba phone system sooner, both options lead to the same place. So, it’s essential to make a decision and begin planning for the transition to a new phone system as soon as possible.
It’s Decision Time
Now that businesses know they’ll need to say goodbye to their Toshiba phone system, it’s time to decide when they’ll replace it. Reach out to your vendor or to Atlantic Business Systems who can guide you as to what upgrade, repair or support best meets your needs. Atlantic Business Systems is a Phone System Support provider that operates in 37 states nationwide.
Atlantic Business Systems
Toshiba Phones Replacement
Toshiba produced a variety of digital phones for their IPedge and Strata CIX phone systems. Some of the specific model numbers include the DKT3000 series (DKT3010-S, DKT3014-SDL, DKT3020-S), DKT2000 series (DKT2020-S, DKT2020-SD), DKT3200 series (DKT3210-S, DKT3214-SDL, DKT3220-S), as well as the IPT2000 series (IPT2010-SD, IPT2020-SD).
Toshiba Replacement Phones
This article was related to the following information about Toshiba Phone Systems:
Who works on Toshiba Phone Systems?
What happened to Toshiba Phone Systems?
Toshiba Phone System Troubleshooting
Toshiba Phone System Support